FAQ

Q. Can you find a specific stone for me?

A. Yes! We work with many gem dealers and source stones directly from the mines. Finding you the perfect stone is our mission. Please email us for a free consultation. 

 

Q. Do you create custom jewelry?

A. Yes, custom jewelry takes 6-8 weeks and involves a free consultation and renderings for approval. Custom jewelry for weddings takes a minimum of 8-12 weeks. Please email us for more details. 

 

Q. Do you have stones I can choose from for my custom piece of jewelry?

A. We have a large inventory of gemstones from Quartz to Diamonds. We are more than happy to send photos and help you select the perfect piece based on your wants, needs and desires. 

 

Q. Are you able to size rings from your site if my size is not available?

A. Depending on the ring, yes. Please contact us with more details and we will do our best to size the ring for you.

 

Q. How should I take care of my silver piece?

A. Sterling silver tarnishes over time, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. Using a jewelry cloth rub your piece gently until it comes up shinny. If you have an item with a finish such as sand blasted or oxidized, please contact us for further instructions. 

 

Q. Do you offer engraving?

A. We do, please contact us with more details and we will see what the possibilities are!

 

Q. I just got my ring, but it doesn't fit! What do I do?

A. We know it is not always easy to get the perfect size on the first try. Rooney Hardwick Jewelry offers one complimentary ring resizing within one whole size (example: that means we will size from a 4 to 5 free of charge) you just pay for the shipping. If you decide that your ring does not fit, please contact us. It will take approximately two weeks to complete the sizing repair. 

 

Q. Can you create a piece using my heirloom gemstone or diamond?

A. Yes, we love getting to repurpose an heirloom gemstone, as it can carry so much sentimental value and is an ethical option for your ring.